At The Carriage House Woodshop, each item is carefully handcrafted and inspected before shipment.
If your order arrives damaged, you must notify us within 15 days of the delivery date. To request a refund or replacement for a damaged item, please contact us and provide photographs of the damage, the packaging, and the shipping label.
Refunds or replacements are offered only for items that are damaged during shipping or arrive with a manufacturing defect.
Due to the handmade nature of our products, we do not offer refunds or returns for:
Custom or personalized items
Normal variations in wood grain, color, or figure
Changes in appearance caused by natural wood movement
Buyer's remorse or change of mind
No refunds or replacements will be issued for any reason after 15 days from the delivery date.
If you believe your item was damaged during shipping, please contact us as soon as possible so we can assist you.
This Privacy Policy governs the manner in which Carriage House Woodshop, LLC collects, uses, maintains and discloses information collected from users (each, a "User") of the www.carriagehousewoodshop.com website ("Site"). This privacy policy applies to the Site and all products and services offered by Carriage House Woodshop, LLC. Personal identification information We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities. Non-personal identification information We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information. Web browser cookies Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly. How we use collected information Carriage House Woodshop, LLC may collect and use Users personal information for the following purposes: • To improve customer service Information you provide helps us respond to your customer service requests and support needs more efficiently. • To personalize user experience We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site. • To improve our Site We may use feedback you provide to improve our products and services. • To send periodic emails We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site. How we protect your information We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Sharing your personal information We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. Third party websites Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies. Changes to this privacy policy Carriage House Woodshop, LLC has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications. Your acceptance of these terms By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes. Contacting us: If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at: Carriage House Woodshop, LLC www.carriagehousewoodshop.com 82 North 3rd Street, Waynesville, Ohio 45068 303.830.1640 This email address is being protected from spambots. You need JavaScript enabled to view it. . This document was last updated on March 30, 2020
1. Terms By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.
2. Use License Permission is granted to temporarily download one copy of the materials (information or software) on Carriage House Woodshop, LLC's web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not: modify or copy the materials; use the materials for any commercial purpose, or for any public display (commercial or non-commercial); attempt to decompile or reverse engineer any software contained on Carriage House Woodshop, LLC's web site; remove any copyright or other proprietary notations from the materials; or transfer the materials to another person or "mirror" the materials on any other server. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Carriage House Woodshop, LLC at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
3. Disclaimer The materials on Carriage House Woodshop, LLC's web site are provided "as is". Carriage House Woodshop, LLC makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Carriage House Woodshop, LLC does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.
4. Limitations In no event shall Carriage House Woodshop, LLC or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Carriage House Woodshop, LLC's Internet site, even if Carriage House Woodshop, LLC or a Carriage House Woodshop, LLC authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
5. Revisions and Errata The materials appearing on Carriage House Woodshop, LLC's web site could include technical, typographical, or photographic errors. Carriage House Woodshop, LLC does not warrant that any of the materials on its web site are accurate, complete, or current. Carriage House Woodshop, LLC may make changes to the materials contained on its web site at any time without notice. Carriage House Woodshop, LLC does not, however, make any commitment to update the materials.
6. Links Carriage House Woodshop, LLC has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Carriage House Woodshop, LLC of the site. Use of any such linked web site is at the user's own risk.
7. Site Terms of Use Modifications Carriage House Woodshop, LLC may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.
8. Governing Law Any claim relating to Carriage House Woodshop, LLC's web site shall be governed by the laws of the State of Colorado without regard to its conflict of law provisions. General Terms and Conditions applicable to Use of a Web Site. Privacy Policy Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy. Before or at the time of collecting personal information, we will identify the purposes for which information is being collected. We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law. We will only retain personal information as long as necessary for the fulfillment of those purposes. We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned. Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date. We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. We will make readily available to customers information about our policies and practices relating to the management of personal information. We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
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